Privacy Policy

1. Introduction

GridInsight ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service (the "Service") available at www.gridinsight.app.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and other registration information
• Profile Information: Company name, job title, preferences, and settings
• Payment Information: Billing address, payment method details (processed securely through our payment processor, Lemon Squeezy)
• Communication Data: Messages, support requests, and feedback you send to us
• Usage Data: Queries, searches, and interactions with our AI features

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, features used, time spent, click patterns
• Log Data: Access times, error logs, performance data
• Cookies and Tracking Technologies: See Section 6 for details

2.3 Third-Party Data

We integrate with third-party services that may provide us with information, such as:

• Payment processors (Lemon Squeezy) for transaction data
• Analytics services (Vercel Analytics) for usage statistics
• Authentication providers (if you use OAuth)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our Service
• Account Management: To create and manage your account, process payments, and send service-related communications
• Personalization: To customize your experience and provide relevant content and features
• Communication: To respond to your inquiries, send updates, and provide customer support
• Analytics: To analyze usage patterns, improve our Service, and develop new features
• Security: To detect, prevent, and address security issues and fraudulent activity
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Marketing: To send promotional communications (with your consent, where required)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processing (Lemon Squeezy)
• Cloud hosting and infrastructure (Render, Vercel)
• Email delivery services
• Analytics and monitoring tools
• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders, subpoenas, or legal processes
• Government investigations
• Protection of rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

When you cancel your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

Usage data and analytics may be retained in anonymized form for longer periods to improve our Service.

6. Cookies and Tracking Technologies

6.1 Types of Cookies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for the Service to function (authentication, security)
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

6.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing

7.2 GDPR Rights (EU/EEA Users)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

7.3 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt-out of the sale of personal information (we do not sell personal information).

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at support@gridinsight.app. We will respond to your request within 30 days or as required by applicable law.

8. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

We ensure that appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by data protection authorities
• Certification under recognized data protection frameworks
• Other legally recognized transfer mechanisms

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to you via email or through a prominent notice on our Service. The "Last updated" date at the top of this page indicates when the Privacy Policy was last revised.

Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@gridinsight.app
• Website: www.gridinsight.app
• Data Protection Officer: support@gridinsight.app